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posted by [personal profile] elenya at 09:59am on 13/04/2009
As many of you are already aware, Amazon have stirred up a storm online over the sudden removal of sales rankings from gay related literature, and compounded it by a stock response.

To quote [livejournal.com profile] tehdely "Basically, #amazonfail is the name for a brewing Internet shitstorm that started some time on Easter Sunday regarding Amazon.com's sudden decision to blacklist any books with LGBT(QQI) content from appearing in best-seller lists or search results. The blacklist also apparently extends to books with feminist themes, books about dealing with rape, etc. Initial complaints to Amazon resulted in the following stock response, which just angered people more:

In consideration of our entire customer base, we exclude "adult" material from appearing in some searches and best seller lists. Since these lists are generated using sales ranks, adult materials must also be excluded from that feature."

The anger was compounded by the fact that a)het porn was left untouched (giving the lie to "we exclude "adult" material from appearing in some searches and best seller lists") and b)non-adult themed LGBT books were removed from the listings/search engine such as John Barrowman's autobiography (again giving the lie to "we exclude "adult" material from appearing in some searches and best seller lists")

See [livejournal.com profile] blackbird_song for more information, and see [livejournal.com profile] tehdely for the troll theory on why this has happened, which actually makes a lot of sense. Whatever, this is a PR disaster for Amazon, and I won't be buying anything from them until they sort this out.

Write to Amazon and sign a petition here: http://tinyurl.com/d5dbo3
There are 2 comments on this entry. (Reply.)
ext_2877: Long-time default (Default)
posted by [identity profile] blackbird-song.livejournal.com at 01:51pm on 13/04/2009
I'm sceptical about the troll theory, although it has lots of elements that make sense. At this point, I'm wanting real explanations from Amazon, whatever those turn out to be. The "glitch" excuse isn't adequate, and they've lost my business until they sort out the problem and give us a proper, forthright accounting of what happened.

Thank you for the mention. I should mention that my username has an underscore in it, and that I do try to spare the person who doesn't from any blame for my posts or beta work. (Last I checked, they weren't very active, and definitely not into slash. ;))

Catherine
 
posted by [identity profile] elenya54.livejournal.com at 02:55pm on 13/04/2009
Ooops. Thanks for the heads up on your username. I've corrected it now. The same thing happens when people link to [livejournal.com profile] elenya; she considers herself "simple and clean" and is therefore very unlikely to look kindly on LJers searching for slash by me. :D

they've lost my business until they sort out the problem and give us a proper, forthright accounting of what happened.

Yes, I've written to tell them that applies to me, too.

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